Your institution is not recognizing either your username or password as correct. First, please verify your credentials are working properly by logging in directly to your institution online. If they are working properly online, try re-entering your login information in Albert. If you feel that you have received this message in error, please contact support.
Incorrect answer to security question
If you have answered the security questions for your account incorrectly, you will see this error. If you feel that your answers are correct, please contact support.
Please log in at your institution's website and follow their instructions, then try to connect your account to Albert again.
Some institutions will require that you log in via their main site to complete extra security steps or verify that you attempted to add your account to Albert. Please log in directly to your institution and complete the steps listed. If after logging in you are unable to complete this process, please contact support.
We currently do not support Multi-Factor Authentication for this institution, so we were unable to connect.
The type of Multi-Factor Authentication your institution uses to verify your identity is not compatible with Albert. This could be a security question or a code texted or emailed to you. If you are using a text/email code to verify your identity, try logging into your institution and changing your security settings to ask security questions rather than send a code.
Unable to connect because the username you provided does not match the username you used initially.
For security reasons, if you're updating credentials on an account, your username must match the one previously used to sign in to this account. If you have changed your username, you will need to re-add your account and delete the old institution login. If you need to change the username for a checking account tied your Albert Savings, please contact support.
For your security, your institution needs to ask you a security question. Please tap update credentials to refresh this account.
Your account may need to verify your security question answers or there was an error in the initial attempt to connect. Please visit your linked accounts in your profile and update the credentials for the account there.